Returns & Exchanges

At Matcha.com, we strive for the highest quality in every tin; if you are not completely satisfied with your purchase, we offer a 30-day return policy for unopened products. Due to the perishable nature of tea, opened items cannot be returned but may be eligible for a replacement if quality standards are not met.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and a brief explanation of why you would like to return or exchange the item.

• 2.
  Verify Product Condition

  Ensure your matcha or accessories are in their original, unopened packaging to qualify for a full refund or exchange.

• 3.
  Ship the Item Back

  Once approved, we will provide a return shipping label; securely pack your items and drop them off at the designated carrier location.

• 4.
  Receive Your Refund

  After our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.